Maricich Healthcare Communications specializes in promoting healthcare and medical brands, products and services. The firm offers insight on how medical professionals and consumers make purchasing decisions and choices about care. As a leader in developing communcations to support change management initiatives for accountable healthcare, Maricich has developed the Best Practices in Accountable Care Communications immersion program, a six-step engagement that helps organizations successfully manage change through strategic communications. For more information, go to www.maricich.com/aco or call 949-223-6455.
Maricich Healthcare Communications Releases National Survey Results on Accountable Healthcare Communications
Maricich Healthcare Communications specializes in promoting healthcare and medical brands, products and services. The firm offers insight on how medical professionals and consumers make purchasing decisions and choices about care. As a leader in developing communcations to support change management initiatives for accountable healthcare, Maricich has developed the Best Practices in Accountable Care Communications immersion program, a six-step engagement that helps organizations successfully manage change through strategic communications. For more information, go to www.maricich.com/aco or call 949-223-6455.
Carpe Diem: Why the Asian Carp Faces a Branding Challenge -- And How Taking a Lesson from Alaskan Salmon Could Help Feed Millions.
The state of Illinois has recently launched an anti-hunger campaign, along with accompanying news coverage, to elevate the perceptions and status of Asian carp. Evidentially, invasive foreign carp are growing at an incredible rate, are clogging the waterways, competing for food sources with native species of fish -- and potentially threatening the $7 billion fishing industry in the region. Not to mention boaters and fishermen are sometimes smacked in the head when the jumpy carp leap out of the water. The solution: Possibly offer millions of pounds of Asian carp meat as a food source for the area’s 1.8 million poor, and maybe even provide the fish on a worldwide scale to feed the hungry. Or create an appetite for Asian carp to the point where it is served as a delicacy in top restaurants in the country. After all, blind taste tests put the flavor of the Asian carp at somewhere between tilapia and salmon.
There is only one main problem -- the name of the fish. “Carp.” The name itself makes you think… “Eeeewww.” You know, carp in muddy rivers. Kind of smelly. Carp in ornamental ponds at the mall. Big goldfish. All perceptions of carp. And it’s not an easy solution, changing the perception of carp to feed the world. For years and years, carp has been engrained in our brains as a “non-edible fish”. Almost to a cult-like status and fodder for fish tales.
I remember back in ’72 when Dad and I went fishing in the summer clay-clouded waters of the Red River in Fargo, North Dakota. And we caught a carp. Not knowing any better, we threw it in the back trunk of our ’64 Rambler and brought the carp home to eat. After about two hours of talking with neighbors about “oof-dah, that carp ain’t good eatin’ fish” and poking at it with a stick, we decided to take it back to the river. We thought it was dead after nearly three hours. But sure enough, when we threw it back in the water, its fins kicked in and it swam away. No big deal. --Note: An actual Maricich family story.
So, how can we change the negative perception of Asian carp to the positive and possibly feed the world? It’s all a branding challenge. Change the perceptions of the “carp brand”.
Possibly, Asian carp can take a lesson from Alaskan salmon. Back in the 1940’s, Alaskan salmon was known as a “junk fish”. King salmon was served in school lunches in the state of Washington, as well as in jails -- all because of its abundant quantity, low cost and high nutritional value. It wasn’t until a few creative chefs in the big cities, such as Chicago and New York, began serving salmon as a delicacy, that the stature and perception of salmon became elevated universally. And nowadays, there is the Alaskan Seafood Marketing Institute, all in place to keep the positive perception of Alaskan wild salmon, and other Alaskan seafood, in place. So carpe diem, seize the day Asian carp, and maybe someday World Food Day will become World Carp Day! (Probably not, but for Asian carp, it won’t hurt aim high.)
So for kicks, how about if Maricich starts with creating branding and advertising concepts for the “Eat Carp” campaign right now! And anyone else can add more ideas. Initial campaign slogans that come to mind include:
I remember back in ’72 when Dad and I went fishing in the summer clay-clouded waters of the Red River in Fargo, North Dakota. And we caught a carp. Not knowing any better, we threw it in the back trunk of our ’64 Rambler and brought the carp home to eat. After about two hours of talking with neighbors about “oof-dah, that carp ain’t good eatin’ fish” and poking at it with a stick, we decided to take it back to the river. We thought it was dead after nearly three hours. But sure enough, when we threw it back in the water, its fins kicked in and it swam away. No big deal. --Note: An actual Maricich family story.
So, how can we change the negative perception of Asian carp to the positive and possibly feed the world? It’s all a branding challenge. Change the perceptions of the “carp brand”.
Possibly, Asian carp can take a lesson from Alaskan salmon. Back in the 1940’s, Alaskan salmon was known as a “junk fish”. King salmon was served in school lunches in the state of Washington, as well as in jails -- all because of its abundant quantity, low cost and high nutritional value. It wasn’t until a few creative chefs in the big cities, such as Chicago and New York, began serving salmon as a delicacy, that the stature and perception of salmon became elevated universally. And nowadays, there is the Alaskan Seafood Marketing Institute, all in place to keep the positive perception of Alaskan wild salmon, and other Alaskan seafood, in place. So carpe diem, seize the day Asian carp, and maybe someday World Food Day will become World Carp Day! (Probably not, but for Asian carp, it won’t hurt aim high.)
So for kicks, how about if Maricich starts with creating branding and advertising concepts for the “Eat Carp” campaign right now! And anyone else can add more ideas. Initial campaign slogans that come to mind include:
- “Asian Carp. The other white fish meat.”
- “Carpe diem. Seize the filet."
- “Asian Carp. If you can’t beat them, eat them…"
- “Silver Leapers”
- “Wild Prairie Salmon”
Why Concept is King in Healthcare Marketing
The old days of advertising are gone forever. The days when an agency would win the account, produce a TV spot and place it on national TV as the entire campaign are no more. And with the invention of desktop publishing software and hiring of in-house production departments, many agencies no longer find the need for their services as they had before.
But how can an agency still play a valued part of the equation with clients? It starts with the idea. Not just the "big idea". Now, it's the "king concept".
This is THE concept that is born from research and understanding. Which includes the client's current situation, challenges, competition, subtleties, nuances, internal-concerns, politics, budget, rollout schedule, FDA or CMS approvals, ability to deliver, fears, and much, much more. And the king concept captures this moment in time, and propels this initiative to an inertia fueled by an ah-hah energy of common sense and hard-hitting simplicity. This idea is so simple, it makes complete sense and connects the dots so well that people think "why didn't I think of that" or "I must of thought of that... just don't remember when!" This is the idea that drives the direction for every element and team member who plays a part in the campaign, from strategy, to creative, to tactical --- even Bill the IT guy.
Nevertheless, this is what our clients are now hiring us for. Moreover, there is a significant value for this creative and strategic leadership and expertise that we provide.
As a leading, independent medical marketing firm with a focus on promoting health and lifesaving brands, Maricich Brand Communications has had great success with creating king concepts for medical device, pharmaceutical and international healthcare corporations, as well as hospitals and healthcare providers. We're not just talking about ad campaigns --- we're talking about heading up major new product launch initiatives and positioning products and platforms that connect with thousands of physicians, and millions of consumers. In other words, these ideas are helping to truly drive business. We understand our calling. We understand healthcare. And we know how to find that "king concept" that is highly valuable for our clients.
To discuss how we can help uncover your “king concept”, look up Maricich Brand Communications at www.Maricich.com
Irvine, Orange County / Los Angeles, California
But how can an agency still play a valued part of the equation with clients? It starts with the idea. Not just the "big idea". Now, it's the "king concept".
This is THE concept that is born from research and understanding. Which includes the client's current situation, challenges, competition, subtleties, nuances, internal-concerns, politics, budget, rollout schedule, FDA or CMS approvals, ability to deliver, fears, and much, much more. And the king concept captures this moment in time, and propels this initiative to an inertia fueled by an ah-hah energy of common sense and hard-hitting simplicity. This idea is so simple, it makes complete sense and connects the dots so well that people think "why didn't I think of that" or "I must of thought of that... just don't remember when!" This is the idea that drives the direction for every element and team member who plays a part in the campaign, from strategy, to creative, to tactical --- even Bill the IT guy.
Nevertheless, this is what our clients are now hiring us for. Moreover, there is a significant value for this creative and strategic leadership and expertise that we provide.
As a leading, independent medical marketing firm with a focus on promoting health and lifesaving brands, Maricich Brand Communications has had great success with creating king concepts for medical device, pharmaceutical and international healthcare corporations, as well as hospitals and healthcare providers. We're not just talking about ad campaigns --- we're talking about heading up major new product launch initiatives and positioning products and platforms that connect with thousands of physicians, and millions of consumers. In other words, these ideas are helping to truly drive business. We understand our calling. We understand healthcare. And we know how to find that "king concept" that is highly valuable for our clients.
To discuss how we can help uncover your “king concept”, look up Maricich Brand Communications at www.Maricich.com
Irvine, Orange County / Los Angeles, California
Making Time for Writing Blogs: Useful Tips for Healthcare Marketers
As a leading healthcare marketing communications agency, Maricich promotes a number of hospital, medical device and pharmaceutical brands, which includes social media support. However, just as the cobbler’s kids walked to school barefoot, our efforts to maintain our own Lifesaving Brand Blog has sometimes been, well—a little bit bare. Now that we’ve turned a new leaf and are practicing what we preach about social media strategy, we’d like to share some key points for keeping blogs on schedule. Below are a few insights that you as a healthcare marketer can use to ensure your own social media efforts take a giant leap forward:
1. Half of blogging is reading. You must be reading on a daily basis in order to react to news, trends, events or other communications that happen in the marketplace. Prior to opening e-mails in the morning, you should review their RSS feeds—which may inspire original or resource entries. Some suggested feeds include those from Medical Marketing and Media and tweets from MedAdNews.
2. Limit distractions. One of the biggest reasons why people or companies don’t blog is because other things come up that are more important at the moment. One suggestion is to dedicate the very first portion of the day to writing your blog or posting tweets.
3. Remember, it’s a blog, not a manuscript. Blogs should be short, relevant, with content that’s easy to read. Save the big stuff for white papers. A goal is to spend no more than one hour writing the first draft of an original blog post. Anything more is too long.
4. It’s not perfection, it’s a conversation. What’s important about a blog is the IDEA that it communicates. Check for typos, make sure the messaging is accurate and on target, run by others for their quick review―but don’t obsess. During the 2008 Obama presidential campaign, many times the staff had less than 15 minutes to review and approve posts prior to going live.
5. Blog frequently. Some say to blog four to five times per month, and others say four to six times per week (to get traction). Even if you manage just one blog post per month, it’s better than doing nothing at all. Think big, start small.
6. Keep on strategy. Don’t talk about dogs, cats or vacations. Keep your conversation focused on your industry and how your business, and its brand position relates to current events and changes to the marketplace.
7. Keep on schedule. You can use a number of online and software tools such as Basecamp to keep track of projects and social media schedules.
8. Don’t over think your content. Allow communication to flow freely and don’t get sidelined by “paralysis by analysis”. A general editorial calendar is recommended. Embrace a level of spontaneity and flexibility to your blog content while maintaining a connection to your business strategy.
Many of these insights were gained by several discussions and presentations during a recent Transworld Advertising Agency Network (TAAN) affiliate meeting.
Any thoughts? Please join the conversation with any additional comments, insights, inspiration or suggestions.
Seven Principles for Marketing to Seniors
At Maricich, a number of our healthcare, hospital and ophthalmic marketing programs are targeted to senior audiences. Whether the marketing plan targets a Medicare Advantage plan or products and services related to lens replacement procedures—the same basic principles apply when reaching senior audiences. We thought we’d share some of our knowledge within this subject.
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Thanks to advances in nutrition and medicine, Americans are living longer than ever. The elderly population in our country represents one-third of the population, and is growing faster than any other segment of society.
What images come to mind when you think of the senior citizen consumer market? Do images of stodgy penny-pinchers abound? While grumpy old men and women are out there, these typecasts are far too narrow-minded to fit everyone ages 50 and up. Seniors are actually a diverse group with considerable spending power.
Overlooking the interests of seniors when creating a marketing campaign could mean missing out on the world’s largest consumer audience. Why are seniors such a desirable audience for marketers? And what factors need to be considered when marketing to seniors?
Why market to seniors?
The U.S. Census Bureau predicts that by the year 2030, the over-65 age group will reach 70 million, representing 20 percent of the total U.S. population. The aging of baby-boomers (the 76 million Americans born after the end of WWII in 1945) and increasing life expectancy are factors behind this rise in numbers. Not only are they a very large group in numbers—it is estimated that people age 50 and over control 70 percent of the total net worth of U.S. households - representing an enormous amount of buying power.
What are the steps to take in effectively marketing to a senior audience?
1. Evaluate who your audience is
AARP (the American Association of Retired Persons) membership begins at age 50. At the turn of the century, age 50 was considered a life expectancy. Now people at age 50 might have half their life left to look forward to! With today’s active lifestyles, many new AARP members probably don’t have much in common with the organization’s older constituents. And many people don’t consider themselves ‘senior’ until they have reached the over-65 mark. In order to clarify whom you’re targeting, it might help to group seniors into different sets: for instance, pre-retirees are 50 to 61, retirees are 62 to 74, and older retirees are 75 and up.
Seniors are not one uniform group. Thinking that all seniors are sedentary and cantankerous is a major selling mistake. Because of the wide range in people who are considered ‘seniors’, many are actually vibrant, active, and young-minded people. Huge portions of seniors are technologically savvy and interested in active lifestyles.
2. Determine your audience’s priorities.
Research has shown that the two greatest priorities of the over-65 age group are health and financial security. For most seniors, having enough capital to live on during retirement is an overriding concern that drives their purchasing behavior. While most have established a ‘nest egg’ meant to last throughout their retirement, many still worry over potential unexpected expenditures, and try to plan accordingly.
Other major concerns and interests of mature audiences include caretaking, wellness and fitness, travel and leisure, spirituality, finding new romance, beauty products and treatments, sports, restaurant dining, philanthropy and charity work, advocacy, and family. Specific concerns of seniors in your area can be determined through research and community outreach.
Marketers must be careful, however, when communicating to seniors on topics such as medical conditions and financial concerns for their final years. If not done well, seniors may find some of these messages to be condescending or stereotypical. Senior experts advise that most seniors regard themselves as ‘young inside’ at every age. Keeping things upbeat and focused on the vibrancy of seniors is a better approach.
3. Acknowledge the differences
Though many seniors are active and perfectly healthy, they are many who have health issues that might affect their view of the world. Mobility, hearing, and vision problems abound within the senior population. Many seniors are facing new situations due to the loss of a life partner, and many are watching every penny to stretch their planned retirement savings.
Keeping these issues in mind when preparing to market to a senior crowd is essential. For printed materials, legibility is important. All materials should be printed on high quality paper with non-glaring finishes, in colors that contrast well from a reading standpoint, using minimum font sizes of 12 to 14 points. Stores should consider having legible signage as well as low volumes on any in-store music.
Relaxed environments with available seating, straightforward navigation, and easily accessible entryways are always attractive to those with physical limitations. Community-oriented settings are huge draw for seniors who might be battling loneliness, so having living room settings and refreshments will allow people to feel at home. Finally, businesses should always have a friendly face on hand to answer questions—establishing a welcoming atmosphere is appealing to all demographic groups.
4. Understand their place in life
Experts suggest that seniors' greatest fears often center on isolation and loss of independence. For this reason, safety and sense of security are strong selling points when marketing to seniors. Any hidden meanings or fine print will be a major turn-off to a senior audience that craves stability and familiarity.
Traditional business approaches that come across as honest and customary are draws to senior audiences, who may be wary of being swindled. ‘Brick and mortar’ operations seem stable to mature audiences. ‘Nostalgic marketing’ is a concept often applied when targeting a senior audience—seniors are often drawn to familiar, throwback styles that hearken back to the days of ‘mom and pop’ business operations. One of the most famous examples of this is the Cracker Barrel Old Country Store and Restaurants—their old-fashioned eatery style has won great acclaim for its appeal to mature audiences.
5. Recognize that seniors have wisdom and life experience
Don’t neglect the fact that seniors know a thing or two about life. In recent years, threats of identity theft have created a new breed of highly suspicious senior. They have gathered their nest egg, and are interested in protecting it and making the most of it. Seniors are often wary of new propositions and deals that sound too good to be true.
For this reason, seniors are often very brand-loyal consumers. They have likely learned over the years that quality translates into value, so they are often willing to pay more for a brand they know and trust. New entries into any market should work on establishing their credibility and reliability through marketing in order to win over a mature audience. But don’t let brand-loyalty make you think seniors aren’t open to change: they generally are, but are shrewd enough to want their short-term spending to translate into long-run value.
6. Consider launching senior programs
Whether it be a ‘senior discount’, having a consultant on hand who caters to seniors, or organizing a grandparents outing, having a special program for seniors will help establish your company as senior-friendly. Word-of-mouth can travel quickly amongst older consumers, since many are involved in leisure activities with other seniors or live in community settings. Making a name for your organization as a place that caters to the specific needs of the mature market could be a terrific boon to your organization.
Other ideas to attract mature audiences include having a toll-free phone number. This will make it clear to all audiences that consumers will in no way be charged for phone communication with your company. Consider creating a club or membership program, as this will promote brand-loyalty, but make the club open to all interested parties—seeming exclusive to seniors might deter that patronage of younger audiences.
7. Do your research
Information about health care, lifestyles and senior buying habits are available from a multitude of sources, including websites, academic centers, gerontologists, and demographic services. The Bureau of Labor Statistics releases an annual Consumer Expenditure Survey, which can provide you with detailed information on how mature adults are spending. Get to know some of the senior-oriented websites, and see for yourself what some of their major concerns are. Focus groups with seniors would be a great way to learn their concerns and tastes, especially working with seniors in your target area.
About Maricich Brand CommunicationsMaricich is a brand communications firm with a focus on marketing health and lifesaving brands—those that play an important role in saving lives or restoring quality of life. We are a branding, advertising, public relations and web development firm with and expertise in promoting products and services in healthcare, medical, pharmaceutical and safety categories. For more information about our agency, contact Mark Maricich at (949) 223-6455 or visit us at www.maricich.com.
----------
Thanks to advances in nutrition and medicine, Americans are living longer than ever. The elderly population in our country represents one-third of the population, and is growing faster than any other segment of society.
What images come to mind when you think of the senior citizen consumer market? Do images of stodgy penny-pinchers abound? While grumpy old men and women are out there, these typecasts are far too narrow-minded to fit everyone ages 50 and up. Seniors are actually a diverse group with considerable spending power.
Overlooking the interests of seniors when creating a marketing campaign could mean missing out on the world’s largest consumer audience. Why are seniors such a desirable audience for marketers? And what factors need to be considered when marketing to seniors?
Why market to seniors?
The U.S. Census Bureau predicts that by the year 2030, the over-65 age group will reach 70 million, representing 20 percent of the total U.S. population. The aging of baby-boomers (the 76 million Americans born after the end of WWII in 1945) and increasing life expectancy are factors behind this rise in numbers. Not only are they a very large group in numbers—it is estimated that people age 50 and over control 70 percent of the total net worth of U.S. households - representing an enormous amount of buying power.
What are the steps to take in effectively marketing to a senior audience?
1. Evaluate who your audience is
AARP (the American Association of Retired Persons) membership begins at age 50. At the turn of the century, age 50 was considered a life expectancy. Now people at age 50 might have half their life left to look forward to! With today’s active lifestyles, many new AARP members probably don’t have much in common with the organization’s older constituents. And many people don’t consider themselves ‘senior’ until they have reached the over-65 mark. In order to clarify whom you’re targeting, it might help to group seniors into different sets: for instance, pre-retirees are 50 to 61, retirees are 62 to 74, and older retirees are 75 and up.
Seniors are not one uniform group. Thinking that all seniors are sedentary and cantankerous is a major selling mistake. Because of the wide range in people who are considered ‘seniors’, many are actually vibrant, active, and young-minded people. Huge portions of seniors are technologically savvy and interested in active lifestyles.
2. Determine your audience’s priorities.
Research has shown that the two greatest priorities of the over-65 age group are health and financial security. For most seniors, having enough capital to live on during retirement is an overriding concern that drives their purchasing behavior. While most have established a ‘nest egg’ meant to last throughout their retirement, many still worry over potential unexpected expenditures, and try to plan accordingly.
Other major concerns and interests of mature audiences include caretaking, wellness and fitness, travel and leisure, spirituality, finding new romance, beauty products and treatments, sports, restaurant dining, philanthropy and charity work, advocacy, and family. Specific concerns of seniors in your area can be determined through research and community outreach.
Marketers must be careful, however, when communicating to seniors on topics such as medical conditions and financial concerns for their final years. If not done well, seniors may find some of these messages to be condescending or stereotypical. Senior experts advise that most seniors regard themselves as ‘young inside’ at every age. Keeping things upbeat and focused on the vibrancy of seniors is a better approach.
3. Acknowledge the differences
Though many seniors are active and perfectly healthy, they are many who have health issues that might affect their view of the world. Mobility, hearing, and vision problems abound within the senior population. Many seniors are facing new situations due to the loss of a life partner, and many are watching every penny to stretch their planned retirement savings.
Keeping these issues in mind when preparing to market to a senior crowd is essential. For printed materials, legibility is important. All materials should be printed on high quality paper with non-glaring finishes, in colors that contrast well from a reading standpoint, using minimum font sizes of 12 to 14 points. Stores should consider having legible signage as well as low volumes on any in-store music.
Relaxed environments with available seating, straightforward navigation, and easily accessible entryways are always attractive to those with physical limitations. Community-oriented settings are huge draw for seniors who might be battling loneliness, so having living room settings and refreshments will allow people to feel at home. Finally, businesses should always have a friendly face on hand to answer questions—establishing a welcoming atmosphere is appealing to all demographic groups.
4. Understand their place in life
Experts suggest that seniors' greatest fears often center on isolation and loss of independence. For this reason, safety and sense of security are strong selling points when marketing to seniors. Any hidden meanings or fine print will be a major turn-off to a senior audience that craves stability and familiarity.
Traditional business approaches that come across as honest and customary are draws to senior audiences, who may be wary of being swindled. ‘Brick and mortar’ operations seem stable to mature audiences. ‘Nostalgic marketing’ is a concept often applied when targeting a senior audience—seniors are often drawn to familiar, throwback styles that hearken back to the days of ‘mom and pop’ business operations. One of the most famous examples of this is the Cracker Barrel Old Country Store and Restaurants—their old-fashioned eatery style has won great acclaim for its appeal to mature audiences.
5. Recognize that seniors have wisdom and life experience
Don’t neglect the fact that seniors know a thing or two about life. In recent years, threats of identity theft have created a new breed of highly suspicious senior. They have gathered their nest egg, and are interested in protecting it and making the most of it. Seniors are often wary of new propositions and deals that sound too good to be true.
For this reason, seniors are often very brand-loyal consumers. They have likely learned over the years that quality translates into value, so they are often willing to pay more for a brand they know and trust. New entries into any market should work on establishing their credibility and reliability through marketing in order to win over a mature audience. But don’t let brand-loyalty make you think seniors aren’t open to change: they generally are, but are shrewd enough to want their short-term spending to translate into long-run value.
6. Consider launching senior programs
Whether it be a ‘senior discount’, having a consultant on hand who caters to seniors, or organizing a grandparents outing, having a special program for seniors will help establish your company as senior-friendly. Word-of-mouth can travel quickly amongst older consumers, since many are involved in leisure activities with other seniors or live in community settings. Making a name for your organization as a place that caters to the specific needs of the mature market could be a terrific boon to your organization.
Other ideas to attract mature audiences include having a toll-free phone number. This will make it clear to all audiences that consumers will in no way be charged for phone communication with your company. Consider creating a club or membership program, as this will promote brand-loyalty, but make the club open to all interested parties—seeming exclusive to seniors might deter that patronage of younger audiences.
7. Do your research
Information about health care, lifestyles and senior buying habits are available from a multitude of sources, including websites, academic centers, gerontologists, and demographic services. The Bureau of Labor Statistics releases an annual Consumer Expenditure Survey, which can provide you with detailed information on how mature adults are spending. Get to know some of the senior-oriented websites, and see for yourself what some of their major concerns are. Focus groups with seniors would be a great way to learn their concerns and tastes, especially working with seniors in your target area.
About Maricich Brand CommunicationsMaricich is a brand communications firm with a focus on marketing health and lifesaving brands—those that play an important role in saving lives or restoring quality of life. We are a branding, advertising, public relations and web development firm with and expertise in promoting products and services in healthcare, medical, pharmaceutical and safety categories. For more information about our agency, contact Mark Maricich at (949) 223-6455 or visit us at www.maricich.com.
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